Electric Utility Department
The City of Georgetown Electric Utility Department provides purchased power, distribution, metering, street and security lighting and other services to the citizens and businesses of Georgetown. Wholesale power is purchased from Santee Cooper and the Southeastern Power Administration and is then distributed to our customers through a 12,470 volts distribution system consisting of 8 circuits from 2 substations (Georgetown and Maryville). System construction, operations and maintenance, electric tree clearance, and metering services are conducted through the Electric Department’s office at 800 Church Street.
Customer service calls related to new accounts and billing should be directed to the Finance Department at 545-4048. Customer service calls related to outages, service requirements, or service location should be directed to the Electric Department at 545-4600.
Always remember to use electricity safely!
Home Lightning Arresters for Residential Customers
The City of Georgetown Electric Utility Department is now offering residential customers an option for protecting their equipment against lightning surges. For a one-time fee of $130.00 the Electric Department will install a lightning arrester in your meter base under our electric meter. It is designed to protect equipment inside your home during a storm by preventing a lightning surge from entering your home through electric service lines.
You will be asked to sign a liability waiver because the City offers no guarantee of protection and can not be liable for any equipment damage that you may incur after installation of the device. We will provide you with the device manufacturer’s limited guarantee which provides protection against damage to most motors and appliances but does not cover sensitive electronics such as computers or televisions. Any subsequent damage claims related to lightning must be addressed with the manufacturer.
If you would like to take advantage of this protection, please call 545-4600 and a representative will provide more details.
Consumption Audits for Residential Customers
In an effort to assist customers in lowering their utility bills, the City of Georgetown is offering a program to evaluate energy consumption for residential customers. City staff will attempt to identify customers with unusually high consumption of electric energy (kilowatt-hours or kwh) and will contact those customers who might benefit the most from this program. If you are interested in assistance, we will perform an audit of your home to identify how your energy is being used. This process will help identify ways to reduce energy consumption. In some cases, it may be as simple as adjusting your thermostat, adding weather-stripping or sealing gaps in HVAC ducts. In other cases, it may require an investment in additional insulation or thermal windows. Based on the results of this initial audit, we will determine if further audits are necessary to develop a more formal recommendation for improvements to your home. Our initial focus is on customers who have been identified as having unusually high consumption, but we will eventually open the audit program to anyone who would like to investigate lowering their electric bills. If you feel that your consumption is higher than it should be, please call 545-4554 and ask about our energy audit program.
Santee Cooper Smart Home Loan Program
City of Georgetown electric customers are eligible to participate in Santee Cooper’s Smart Energy Home Program for certain energy efficient improvements to your home. For more information, click Smart Energy Home Program.
Tree Clearance Program
The Electric Department’s Tree Crew is responsible for maintaining adequate clearance between trees and high voltage primary electric lines. This requires pruning trees or removing them if no options are available. Pruning is performed according to standards accepted by ANSI (American National Standards Institute). These standards allow for pruning methods which promote the health and safety of the tree. Tree Trimmers are trained and certified each year in safety and pruning techniques.
Service lines crossing private property will be cleared as resources are available and only if the customer notifies the City that clearing is needed and the Electric Department inspects and agrees.
In addition to pruning, the Tree Crew has started a program of using tree growth regulator on recently pruned trees to slow the re-growth of the pruned area without affecting the health of the tree. This program will lengthen the pruning cycles on the trees, reducing the stress on the trees and reducing maintenance expenditures for the City.
The Electric Department’s Tree Crew is also responsible for maintaining trees on public property and within public right of way. If a tree on public property is diseased or damaged and could present a public hazard, it must be pruned, treated, or removed.
The Electric Department is a member of the National Arbor Day Foundation. The City of Georgetown has achieved status as a Tree City USA.
The possibility of hurricanes is a natural threat to our part of the coast. Regardless of the quality of the electric system, the aftermath of a hurricane can mean being without electricity for days. The Electric Department stocks extra materials during the summer months so that it will be available for storm damage. However, we cannot possibly stock enough materials, nor do we have enough manpower with our own staff, to recover from a major hurricane.
It is imperative that we maintain up to date telephone lists of contacts that we can rely upon for assistance after a major storm. These contacts include vendors who will stay open around the clock and deliver materials quickly, other municipal electric utilities who will provide manpower and materials (if they were not affected by the same storm), and contractors who can assist with manpower and equipment. Mutual Aid Agreements are up to date with all municipal utilities in South Carolina. If possible, aid can be provided from neighboring states through a Mutual Aid Agreement that the South Carolina Association of Municipal Power Systems has executed with similar associations, as well as through the American Public Power Association.
In the event of a major hurricane, please be patient while waiting to have your electric service restored. Our employees are dedicated to this effort and will work many hours in difficult conditions until system restoration is complete. In many cases they are sacrificing their ability to take care of personal damages that they may have suffered during the storm. Your patience and words of encouragement will be greatly appreciated!
Electric Department Affiliations
- American Public Power Association
- South Carolina Association of Municipal Power Systems
- Institute of Electrical and Electronics Engineers
- National Arbor Day Foundation
- National Safety Council
Mailing Address: PO Box 1146, Georgetown, SC 29442
Emergency Phone: 843-545-4600
Hours: 8:00 a.m. – 4:00 p.m.
Electric Tree Clearance Program
Integrated Resource Plan
American Public Power Association
National Arbor Day Foundation
Green Power FAQ
Electric Department FAQ